CX AI Ops AssistantSolution Design

Technical Assessment — Reap · Shen Nan, Wong · April 2026

01 — Executive Summary

Core design principle, key outcomes, and the driving bulk-operations example.

Phase A → B → C → D — intake, confirm, execute, summarise.

Component overview and data flow across presentation, sync, async, and persistence layers.

Full ER diagram — jobs, items, audit events, approvals, and policy registry.

Key trade-offs with chosen approach and rationale for each.

What gets built in v0, v1, v2, and v3 — prioritised by risk and learning.